Returns & Refunds

RETURNS & REFUNDS: If you are not 100% happy with your product, we will happily refund or exchange your purchase. Please notify us of your change of mind within 14 days of receipt of goods. Buyers are however responsible for return shipping costs. On receipt of your return we will process accordingly.

To return a product, please contact hello@bigheartcompany.com  - we will forward return slip/docket for you to complete.

Please ensuring the goods are in the same condition they were dispatched in, we will happily exchange your purchase or provide you with a refund. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

DAMAGED GOODS: If your goods arrive damaged please contact us immediately with a clear picture of the damage so we can replace it with a new item. Damaged goods will need to be returned. Please email hello@bigheartcompany.com